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 major computer problem - please please can you help?

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Dutch
Goat hoarder


Joined: 22 Nov 2007
Posts: 4203
Location: Dislocated


PostPosted: Fri Sep 26, 2008 10:58 pm Reply with quoteBack to top

Re-installing windows is an option, but you'd lose everything you have installed too.

Ty to run windows in safe mode, hit F8 while booting your PC a couple of times to get the menu, choose 'safe mode'

After booting, run kaspensky (or whatever virus scanner you use) to scan your entire PC, and see if it can clean up the trojans that way.

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GordonBennett
Baiting Guru


Joined: 29 Mar 2007
Posts: 2829
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PostPosted: Sat Sep 27, 2008 3:27 am Reply with quoteBack to top

If you do want to reload everything, copy off the contents of Documents, Favorites, your address book and your emails (the last two will depend on what you use).

Also, copy SP1 onto a disk and it'll save you a bunch of downloads later

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Ninja
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maggiemay
Adamu's soulmate


Joined: 23 Nov 2007
Posts: 337


PostPosted: Sat Sep 27, 2008 6:28 am Reply with quoteBack to top

Thanks all for further advice - I am having a day off today as I am going crazy so will pick back up tomorrow and see how it goes then

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Last Exile
Master Baiter


Joined: 23 Dec 2007
Posts: 128


PostPosted: Wed Oct 01, 2008 4:49 pm Reply with quoteBack to top

Unless you need Windows for your work or some very specific app you cant live without, my best advice would be to install a user-friendly linux flavour, such as Ubuntu, Mandrake or OpenSuse.

I have not had an issue with viruses or malware in years.

If you want to you can install Ubuntu from Windows as if it were an application. Then when booting the computer you can choose what to use... If you dont like it, simply uninstall from Windows...
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Nanny Ogg
"Bruce"


Joined: 19 Mar 2007
Posts: 2621


PostPosted: Wed Oct 01, 2008 5:33 pm Reply with quoteBack to top

Younger daughters laptop had a major crash while I was on holiday.
Cant get it to load or start up, systems check say hard disk failure.
So its only a few months old, under warrenty. Had a long talk with HP yesterday and they're going to repair it.
Courier was supposed to pick it up this afternoon. Its still here Crying or Very sad

I've no idea why it crashed, had AVG, Spybot etc.
Got bloody Vista on it too.


She's been using my laptop for "homework" which is limiting my time online!!!!

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Mr Tambourine Man
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Joined: 06 Jun 2008
Posts: 3386
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PostPosted: Wed Oct 01, 2008 5:39 pm Reply with quoteBack to top

^^^^
Sounds like a hard disk hardware fault to me. Nothing to do with the installed software.

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Nanny Ogg
"Bruce"


Joined: 19 Mar 2007
Posts: 2621


PostPosted: Wed Oct 01, 2008 5:43 pm Reply with quoteBack to top

My first thought was virus
Second the cat

I agree with you Mr Tambourine Man and I think we've just been unlucky

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A Skinner
Texas Lad-Saw Massacre


Joined: 16 Nov 2003
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PostPosted: Wed Oct 01, 2008 5:58 pm Reply with quoteBack to top

You probably just had a bad part or parts that made it happen.

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infact am getting tired with all this speculation in this transaction, honestly if i had known that this is the kind of person you are i would not have contacted for an assistance

Urgent??? Impotent massage

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maggiemay
Adamu's soulmate


Joined: 23 Nov 2007
Posts: 337


PostPosted: Wed Oct 01, 2008 10:18 pm Reply with quoteBack to top

To update you nothing worked - whatever I did/downloaded windows wouldnt update nor had updated for a year. Also couldnt update any antivirus nor install new. Called toshiba who thought - and I do too - that trojans are preventing updates so they cant be identified. Today received disk from Toshiba to reinstall OS which seems the only way forward

Maggie

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bill2
Baiting Guru


Joined: 10 Sep 2006
Posts: 5496
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PostPosted: Wed Oct 01, 2008 10:38 pm Reply with quoteBack to top

We can't say you didn't try. Got all worth saving saved?
Good luck with the swap.

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Dutch
Goat hoarder


Joined: 22 Nov 2007
Posts: 4203
Location: Dislocated


PostPosted: Wed Oct 01, 2008 11:09 pm Reply with quoteBack to top

Ow crappers!

The only thing that comes to mind now is your host file having entries preventing contact with the antivirus websites.

You might want to check your hosts file, usually located in c:\windows\system32\drivers\etc\. Open 'hosts' in a notepad, and look if there are antivirus webite entries in there. If there are, just remove those and retry updating.

Normally the hosts file has only one entry:
127.0.0.1 localhost

Everything else should be looked at carefully.

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Mortar x11 Closed lad accountsx a couple Cellphone pony Easter Egg Nurse Nastys Audi TT Goat Golden Goat
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GordonBennett
Baiting Guru


Joined: 29 Mar 2007
Posts: 2829
Location: Pedicabo ego vos et irrumabo


PostPosted: Wed Oct 01, 2008 11:20 pm Reply with quoteBack to top

Download HiJackThis! from here and PM me the result if you like

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Ninja
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maggiemay
Adamu's soulmate


Joined: 23 Nov 2007
Posts: 337


PostPosted: Thu Oct 02, 2008 6:51 am Reply with quoteBack to top

Thank you all for further help - Gordon I will do as you suggest this weekend and PM you results - thats so good of you.

Luckily its not my computer thats affected as I use this for business but partners laptop and nothing much on it that needs saving - it would be far worse if it was mine as I have everything saved.

So until the weekend


Maggie

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IM SUFFERING,FRAUDSTRAED,WEAK AND DIEING SLOWLY

You can be of great assistance to helping this little wads realize their hope for tomorrow,

pony pony
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Nanny Ogg
"Bruce"


Joined: 19 Mar 2007
Posts: 2621


PostPosted: Wed Oct 08, 2008 8:04 pm Reply with quoteBack to top

Update on daughters laptop
HP courier came, collected it.
Returned this evening with new hard drive installed.
She's online as I type.
All i had to do was install spybot and AVG again ( and uninstall Norton}
The rest she can do herself, including what to backup on usb stick or cd

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