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 How can my lad FAX to my Flextel 070 number?

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wasname
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PostPosted: Wed Apr 10, 2013 11:31 pm Reply with quoteBack to top

My lad is having problems FAXing to my nice expensive 070 number in the UK. He does not have any problems dialing an 070 number for voice calls, but whatever service he is using in Nigeria to FAX to another 070 number is not working. I can see the number has not been dialed, as Flextel email when a number is called.

Is there an online service he could use - preferably an expensive one?

At the moment he only needs to FAX one page, but that is going to increase.


wasname

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PostPosted: Wed Apr 10, 2013 11:47 pm Reply with quoteBack to top

Try www.k7.net it's US based and free to use.

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tazmanian
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PostPosted: Fri Apr 12, 2013 5:22 am Reply with quoteBack to top

From the flextel website, might explain things:


 
search

FAQ - Fax




Is Fax to Email reliable?

 
Yes, it is a quality service, but unfortunately some fax senders use poor quality budget phone networks that use the internet (e.g. VoIP) to lower their costs.

Fax isn't compatible with VoIP

There are still millions of old fax machines still in service that are not compatible with the internet. Put simply, fax was designed for traditional phone networks and does not travel well over digital networks using VoIP. The reason for this is that fax communication uses the phone line in a different way to regular voice calls, and VoIP is set up to digitize and compress analogue voice communication, not fax!

VoIP and User Expectations

Most traditional fax machines need a good stable voice connection to work properly, which ordinary VoIP rarely delivers. Many people don't know much about fax technology so typically they just plug their old trusty fax machine straight into their new VoIP phone socket or dial over a free or low cost network (using VoIP by stealth). What they find is that while their fax machine does work properly sometimes (such as when the internet is not too busy to cause data jitter or delay), at busy times it just sends rubbish or dials repeatedly.

Solutions

For the technophiles amongst you, if you want to continue using your old fax machine, and you want to connect to your VoIP phone system, its best to use a VoIP Gateway and an analogue telephone adapter, (ATA) that supports T38. Otherwise, buy a new fax machine or get modern, high-quality fax server software.

Likely Issues that can cause faxing to fail

Success depends not only on Flextel, but also on the call equipment, call network, fax machine settings, and other factors. These include:

Type of line (e.g. VoIP, low cost/free call networks, etc.)
Line quality (check connections and listen for noise on the line)
Other equipment on the same line (particularly credit card readers, burglar alarms, redcare, bad/missing ADSL filters, etc.)
Special services on the line
Fax transmission quality setting (very common error) - Use Black and White, Fine - do not set to colour (color mode) as this is not widely supported.


Please contact your fax sender to check, if any of the above factors are present if you experience problems such as:

Very small file attachments
The text looks stretched
Black and white blocks are shown
Lines across the page


Our Experience

Flextel use cutting-edge systems and processes, which are monitored and tested regularly. So, in the rare event of a fault, we find it before you do and act quickly to rectify it. Each day hundreds of faxes are processed successfully by our servers. We also put our money where our mouth is and use the Flextel FaxMail service ourselves. Our experience, over a number of years, is that the problem is always at the sender's end!

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wasname
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PostPosted: Fri Apr 12, 2013 8:37 am Reply with quoteBack to top

tazmanian wrote:
From the flextel website, might explain things:

search

FAQ - Fax

<snip>

Flextel use cutting-edge systems and processes, which are monitored and tested regularly. So, in the rare event of a fault, we find it before you do and act quickly to rectify it.


Thank you.

I think the issue is more one of them being to get a FAX machine to even dial the number. One said to me twice the document had been FAXed, but there was no notice at all from Flextel. But I later asked him to dial it on a voice phone, and he was able to, as Flextel sent me a notice the phone had been called, but there was was obviously no document attached.

Normally I would want to make things difficult for the scammer, but when it comes to spending his money on FAXing documents, I want to make it as simple as possible!

BTW, do you have any idea of a typical cost of phones in Nigeria to phone my 070 Flextel number? I'm sure the official answer is "it depends", but do you have any idea of the range of prices.

I had one scammer tell me it cost him about $50 to FAX my document (that one was 14 pages)

wasname

_________________
I am keen to exploit the scammers who try to rip off radio hams. If you want to join me on a bait, with an element of amateur radio in it, please let me know.

http://forum.419eater.com/forum/viewtopic.php?t=230851
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tazmanian
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PostPosted: Fri Apr 12, 2013 8:46 am Reply with quoteBack to top

If you scan the flextel site, somewhere they give a link to a PDF from BT which breaks down the charges, I worked out that lads calling my flextel number (I'm in SE Asia) would be paying about 1.5 GBP per minute for the pleasure Very Happy

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"Thanks for your silent upon time wasted and disappoint of the century." - Mr. Any Ray

"If this is a game you are pulling with us please stop we are not such people you have to be playing games with." - Mr. Charn Sophonpanich
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