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Hello, Kindly take your time to read about the Job Details.
You have been hired as one of our Mystery shopper/Survey Agent. For your first assignment, you will be evaluating Western Union Money Transfer Services in your neighborhood. Kindly check out for Western Union outlets/ locations you would like to evaluate, make sure the stores or outlets you choose are close to your area as much as possible.
You will have to send the name and address of the two locations to us. Please note that you are to act Cool, Calm and Confident through out the period which you will be carrying out your survey at the Outlet in order not to arouse any suspicion.
You will write a report about the customer services, you will send your report back to us via Email, you will have to use the following pointers to prepare your report :
1) How long it took you to get services.
2)Ambiance/Outlook of the Shop/Outlet
3) Smartness of the attendant
4)Customer service professionalism
5)Reaction of personnel under pressure
6)Information that you think would be helpful
7)Your comments and impressions.
A package will be sent to you, inside the package you will find your Compensation payment and other funds you will use to carry out your surveying process. You must not use your personal money to complete any of the surveying process and there will be no reimbursement of any kind since we are providing you with all the funds you will need to carry out the survey.
An Evaluation Instruction will be given to you through email, this will tell you what to do at the Western Union location and how to expend the funds at each location. Please reply this Email ASAP and give us the name and address of the Western Union Outlet / location you will be evaluating. If you have any question, get back to me And make sure you send an email back as a response to this email ASAP.
Your prompt response would be highly appreciated, replying with the Subject THIS IS ACKNOWLEDGED.
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