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 Computer help needed DVD player not recognised

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Klaasvaak
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PostPosted: Thu Aug 26, 2010 1:43 pm Reply with quoteBack to top

For some reason my dvd player decided to stop working and I cant fix it. The error is:
"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

I googled the code 39 but it wants me to fiddle in the registry wich i'd rather not do yet. (nobody to blame if i screw up Laughing )

Any easy solutions? Idiot proof if possible

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Badgerbait
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PostPosted: Thu Aug 26, 2010 1:45 pm Reply with quoteBack to top

Locate the driver on the manufacturer website and re-install.

You should be able to find the manufacturer of the drive by checking the device manager. If it is a recent version of windows the device manager might have a driver ugrade button or some such.

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JadeFalcon
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PostPosted: Thu Aug 26, 2010 1:47 pm Reply with quoteBack to top

I'd look for the website of the DVD player manufacturer. Most companies provide a way for you to download drivers for their hardware, so if you look around there for the specific model you're running, you should be able to download a driver executable to replace the missing/corrupted ones you have.

Alternatively, you could post/PM the make/model of the dvd player and I could do all that for you Very Happy

EDIT: You sneaky, sneaky badger...

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Last edited by JadeFalcon on Thu Aug 26, 2010 1:47 pm; edited 1 time in total
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Klaasvaak
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PostPosted: Thu Aug 26, 2010 1:47 pm Reply with quoteBack to top

Badgerbait wrote:
Locate the driver on the manufacturer website and re-install.


sorry, I tried that, but it wants me to download firmware and not drivers. What is te diffrence?

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Klaasvaak
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PostPosted: Thu Aug 26, 2010 1:53 pm Reply with quoteBack to top

HL-DT-ST DVDRAM GSA-4167B is the dvd thingy
JA36730 LAK549H SCSI cdrom drive
Quote:
I'd look for the website of the DVD player manufacturer. Most companies provide a way for you to download drivers for their hardware, so if you look around there for the specific model you're running, you should be able to download a driver executable to replace the missing/corrupted ones you have.

Alternatively, you could post/PM the make/model of the dvd player and I could do all that for you

EDIT: You sneaky, sneaky badger...

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Badgerbait
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PostPosted: Thu Aug 26, 2010 1:54 pm Reply with quoteBack to top

Thats the stuff you want! It includes the drivers. It's an all-in-one package for your drive.

You could uninstall also and let the plug and play do the work when it recognizes the "new" drive.

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I have arrived in Moscow. Has gone to bank and to me have told that there is no such transfer for me!!!!
What does it mean? You played with me? If it so that you very much the cruel man and I am assured of that that the god will see your cruelty.
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Klaasvaak
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PostPosted: Thu Aug 26, 2010 2:01 pm Reply with quoteBack to top

Ah ok, i thought it was another dodgy malware thing

I tried the uninstall thing, but it couldn't detect any newer software, so that didn't work

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Badgerbait
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PostPosted: Thu Aug 26, 2010 2:03 pm Reply with quoteBack to top

Jade Falcon, banzai!

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I have arrived in Moscow. Has gone to bank and to me have told that there is no such transfer for me!!!!
What does it mean? You played with me? If it so that you very much the cruel man and I am assured of that that the god will see your cruelty.
Explain to me!!!!!!!!!!!!!!!! - Alena Byk0va
-----------
Closed lad accounts x12 Goat Easter Egg Mortar x3 x4 Elite Ninja Team Member

We are Karma's soldiers.
<a href="/forum/donate.php">Mugu Gold</a>

I must be cruel, only to be kind:
Thus bad begins and worse remains behind.
-Hamlet, scene iv

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Klaasvaak
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PostPosted: Thu Aug 26, 2010 2:09 pm Reply with quoteBack to top

Image

que? Nothing in the dropdown box

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Badgerbait
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PostPosted: Thu Aug 26, 2010 2:18 pm Reply with quoteBack to top

Please close other applications....

Also check out the readme. It may be your drive is fried and may need to be removed/reinstalled!

_________________
I have arrived in Moscow. Has gone to bank and to me have told that there is no such transfer for me!!!!
What does it mean? You played with me? If it so that you very much the cruel man and I am assured of that that the god will see your cruelty.
Explain to me!!!!!!!!!!!!!!!! - Alena Byk0va
-----------
Closed lad accounts x12 Goat Easter Egg Mortar x3 x4 Elite Ninja Team Member

We are Karma's soldiers.
<a href="/forum/donate.php">Mugu Gold</a>

I must be cruel, only to be kind:
Thus bad begins and worse remains behind.
-Hamlet, scene iv

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Klaasvaak
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PostPosted: Thu Aug 26, 2010 2:20 pm Reply with quoteBack to top

Badgerbait wrote:
Please close other applications....

Also check out the readme. It may be your drive is fried and may need to be removed/reinstalled!


goddammit who reads the readme anyway Laughing

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Badgerbait
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PostPosted: Thu Aug 26, 2010 2:26 pm Reply with quoteBack to top

I know, its like the manual that gets tossed out with the box. It's still in shrink wrap. Laughing

Lord forbid you need a BIOS upgrade...

_________________
I have arrived in Moscow. Has gone to bank and to me have told that there is no such transfer for me!!!!
What does it mean? You played with me? If it so that you very much the cruel man and I am assured of that that the god will see your cruelty.
Explain to me!!!!!!!!!!!!!!!! - Alena Byk0va
-----------
Closed lad accounts x12 Goat Easter Egg Mortar x3 x4 Elite Ninja Team Member

We are Karma's soldiers.
<a href="/forum/donate.php">Mugu Gold</a>

I must be cruel, only to be kind:
Thus bad begins and worse remains behind.
-Hamlet, scene iv

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Klaasvaak
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PostPosted: Thu Aug 26, 2010 2:35 pm Reply with quoteBack to top

Ok, closed everything and still doesn't work. Deleted old drivers and it still doesn't work. Tried to install this shit in safe mode and guess what? still doesnt work. Everytime i get the exact same thing as in the picture

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Badgerbait
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PostPosted: Thu Aug 26, 2010 2:44 pm Reply with quoteBack to top

That makes no sense. did you completely "uninstall" the drive from the system? Try that and a restart. The machine's plug and play should " find new hardware" and install the appropriate drivers. I remember having something similar happen a few years ago and I almost threw the computer out the window. We can also appeal to others who might be on right now.

_________________
I have arrived in Moscow. Has gone to bank and to me have told that there is no such transfer for me!!!!
What does it mean? You played with me? If it so that you very much the cruel man and I am assured of that that the god will see your cruelty.
Explain to me!!!!!!!!!!!!!!!! - Alena Byk0va
-----------
Closed lad accounts x12 Goat Easter Egg Mortar x3 x4 Elite Ninja Team Member

We are Karma's soldiers.
<a href="/forum/donate.php">Mugu Gold</a>

I must be cruel, only to be kind:
Thus bad begins and worse remains behind.
-Hamlet, scene iv

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Klaasvaak
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PostPosted: Thu Aug 26, 2010 2:50 pm Reply with quoteBack to top

This is how i removed them:

system>device>dvd/cd rom thing> right click and uninstall.

BUT i just went and looked and now the dvd device is back in the list but still with the error message!???


also did all the windows updates thought that couldn't hurt

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Badgerbait
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PostPosted: Thu Aug 26, 2010 3:13 pm Reply with quoteBack to top

I am seriously at a loss. Where's ghost when you need him, even SOOI knows a thing or two. Some thing is very odd.

_________________
I have arrived in Moscow. Has gone to bank and to me have told that there is no such transfer for me!!!!
What does it mean? You played with me? If it so that you very much the cruel man and I am assured of that that the god will see your cruelty.
Explain to me!!!!!!!!!!!!!!!! - Alena Byk0va
-----------
Closed lad accounts x12 Goat Easter Egg Mortar x3 x4 Elite Ninja Team Member

We are Karma's soldiers.
<a href="/forum/donate.php">Mugu Gold</a>

I must be cruel, only to be kind:
Thus bad begins and worse remains behind.
-Hamlet, scene iv

View user's profileSend private messageSend e-mail
Slightlyoutofit
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PostPosted: Thu Aug 26, 2010 3:47 pm Reply with quoteBack to top

It's a driver problem.

Completely uninstall the driver. Use CCleaner to clean out any left over files from the registry:

http://www.piriform.com/ccleaner

Reinstall drivers.

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Badgerbait
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PostPosted: Thu Aug 26, 2010 4:28 pm Reply with quoteBack to top

He really is awesome!!

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I have arrived in Moscow. Has gone to bank and to me have told that there is no such transfer for me!!!!
What does it mean? You played with me? If it so that you very much the cruel man and I am assured of that that the god will see your cruelty.
Explain to me!!!!!!!!!!!!!!!! - Alena Byk0va
-----------
Closed lad accounts x12 Goat Easter Egg Mortar x3 x4 Elite Ninja Team Member

We are Karma's soldiers.
<a href="/forum/donate.php">Mugu Gold</a>

I must be cruel, only to be kind:
Thus bad begins and worse remains behind.
-Hamlet, scene iv

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Klaasvaak
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PostPosted: Thu Aug 26, 2010 4:35 pm Reply with quoteBack to top

yes he is but it didn't work. after rebooting the comp said new hardware detected, but it went straight back to the error in the OP.

FORMAT C:\ *.*

I am about to call the computer guy Laughing

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Slightlyoutofit
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PostPosted: Thu Aug 26, 2010 6:08 pm Reply with quoteBack to top

^^ Just do the registry thing, you tart.

It's only half a dozen steps and you can back up the registry for when you screw things up.

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God will see you true for all this you have done to me you bastard. - Collins Kalu
MAY THE HAND THAT TYPE ON KEYBORD BECOME STRICKEN AND TRANSMIT VIRUS TO YOU ENTIRE BODY. - Dr Linda Akeem
oh what a mess its time cabbage punks like u will be expose for trully what they are. - David Cole
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Badgerbait
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PostPosted: Thu Aug 26, 2010 6:23 pm Reply with quoteBack to top

Couldn't he just restore to the previous day? That should undo damage as well yes?

_________________
I have arrived in Moscow. Has gone to bank and to me have told that there is no such transfer for me!!!!
What does it mean? You played with me? If it so that you very much the cruel man and I am assured of that that the god will see your cruelty.
Explain to me!!!!!!!!!!!!!!!! - Alena Byk0va
-----------
Closed lad accounts x12 Goat Easter Egg Mortar x3 x4 Elite Ninja Team Member

We are Karma's soldiers.
<a href="/forum/donate.php">Mugu Gold</a>

I must be cruel, only to be kind:
Thus bad begins and worse remains behind.
-Hamlet, scene iv

View user's profileSend private messageSend e-mail
bobdemol
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PostPosted: Thu Aug 26, 2010 6:35 pm Reply with quoteBack to top

Klaasvaak: Do you have a yellow exclamation mark in device manager (apparaatbeheer) ?

If so try this:

Click Start, then Run (uitvoeren)
Type: regedit
Drill down the tree to the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Note: There are a lot of keys starting with 4D36E... and ending with ...E10318, be careful to find the correct one.

Find the two Multi-String values named UpperFilters and LowerFilters and blank out their values.
Sometimes only one of those two strings are present, so don't worry if you only find UpperFilters for example.

Reboot the computer and see what it gives Wink

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Klaasvaak
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PostPosted: Thu Aug 26, 2010 6:49 pm Reply with quoteBack to top

bobdemol you are awesome!! thanks. thing is working again

@badgebait, one of the first things i did was system restore Laughing

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bobdemol
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PostPosted: Thu Aug 26, 2010 6:58 pm Reply with quoteBack to top

^^ Glad your issue is solved Very Happy

The problem is caused by drivers installed by burning software (updates). Most issues come with Roxio software but I've seen it with Nero, Ashampoo, etc ... as well.

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yOU WICKED AND EVIL MAN,PERISH TO HELL WHERE YOU BELONG - Obinna

You have made me get to take my drugs. -Claude Dominique after ticking over 1000 boxes-

FOR THE LAST TIME DONT EVER SENT ME EMTY SLIP AGAIN -Barrister Mustapha-

why must you act like childish game. -Eng Uzeze-

why are u so stupid and fullish like that go to hall. u idiot - Topman Stephen

LOOK AM SICK AND TYRED WITH ALL THIS TAMBAMBLING OF YOUR. -Barr. Bulunga-
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