Just had the experience of Sky customer services

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train boi Joined: 04 Nov 2008 Posts: 697

Got some lovely scottish lady after listening to the infernal holdmusic they force you to listen to, At the end I was like I WOULD ORDER SKYBOX OFFICE OR WATCH SPORT ON SKY SPORTS BUT THIS P.O.S. FOR A VIEWING CARD YOU SENT DOESN'T WORK"

Within minutes of the woman telling the system the card is ment for that box I was up and running

So whats the worst customer services you ever dealt with.

Baiting Guru Joined: 19 Mar 2007 Posts: 2628

I got a call on my moby late yesterday.
Didn't get to it before they rung off so I phoned back
Got 70s porn film music for 10mins whilst moving up the queue.
Finally an answer
It was a bleeping answering machine I got
WTF
So I left a message Wink

I wouldnt narmally phone back to an unsolicited call but I'm waiting for insurance/glaziers getting back to me

train boi Joined: 04 Nov 2008 Posts: 697

Maybe you rang Vodafone's customer services? That seems like a trick they would do Smile

Posted: Fri May 22, 2009 2:24 pm

Sky customer service is at Ibrox in Glasgow by a company called Respnse Handling Ltd. Its owned by David Murray who also owns Rangers FC (The call centre is actually in the stadium). Ive had mates who have worked there, and if you think its bad having to speak to them, you ought to try getting a job there!

Posted: Fri May 22, 2009 2:26 pm

Without a doubt, AOL are the worst I've experienced.

I couldn't fault the internet they provide but the customer service?
Some of those people are purpose bred to make life a misery for others.

They pissed me off so much, I changed ISP and now pay more just so I don't get that urge to kill again.

train boi Joined: 04 Nov 2008 Posts: 697

Gaz wrote:

Sky customer service is at Ibrox in Glasgow by a company called Respnse Handling Ltd. Its owned by David Murray who also owns Rangers FC (The call centre is actually in the stadium). Ive had mates who have worked there, and if you think its bad having to speak to them, you ought to try getting a job there!

An MD from Sky said all their contact centres were inhouse? As this is why they don't publish the 01506 numbers

Posted: Fri May 22, 2009 3:23 pm

When my Pipex link broke down, a lady in India spent over an hour (at premium rate) to acheive nothing. She kept buggering off, (I think she had several of us at once) and then thanking me for being patient.

Which I so wasn't. Lucky she wasn't there when I got my phone bill. Sad

I had a good go at Sky when they wanted £60 to upgrade me to HD, which involves unplugging a box and plugging another one in, and the HDMI lead.

I learned from AV Forums that the trick is to tell them your quitting and ask for 'turnarounds' which are the people there to change your mind, armed with the power to give discounts. I got my install for £30, plus £30 off my next bill, so free then. Smile

Posted: Fri May 22, 2009 4:26 pm

Keep phoning the sky centre folks Sir David Murray need all his extra cash for new players for next years Champions League.. Laughing

WATP

Posted: Fri May 22, 2009 4:42 pm

Verizon. It took two weeks to get a tech out to my home to hook up the modem (which I can't do because of physical disabilities. Two weeks and a total of nearly five hours on the phone with people in the US, Canada, and India.

They gave me three different excuses for the non-appearance of the tech: 1) they had already scheduled the "truck roll" for the previous day, so they couldn't re-schedule it. 2) The previous DSL service had not released me as a customer yet. 3) They checked from the office, and I was receiving a signal, so they didn't need to come out.

I think the turning point came when I yelled at the CS rep. The tech was out here at 8:05 this morning. Mr. Green

Posted: Fri May 22, 2009 7:32 pm

Record has to be PriorityClub ( HolidayInns inhouse Rewards mob) Kept me on hold for over 8 hours on an 0800 number. I went to bed, woke up at 0500hrs to find the call was still in the queue and when I got up at 0700 someone had answered and I'd missed it Very Happy

Sky ain't too bad. I did the " I want to cancel" when my box went tits up. Got thru to a nice lad who sold me SkyPlus for £30 (instead of £99). Works a treat!

Posted: Sat May 23, 2009 5:21 am

Quote:

I don't get that urge to kill again.

What is it about that phrase that I don't believe?

Posted: Sat May 23, 2009 12:33 pm

Citylink couriers I swear could give our Allstar shipping a run for their money.

First it was "Our driver said delivery was refused" which was a neat trick considering I was in all day and your driver never showed up.

Then "The road was closed" - it had been but had been open for three days.

Then "There was nobody in" - there was.

This went on for a week until in the end the manager of the delivery centre drove it round personally in his car. Even then I had to talk him up to the house like some sort of ATC on the phone!

Useless w****rs

Baiting Guru Joined: 19 Apr 2007 Posts: 3123

Dell India. Well, Dell UK, with Indian representatives. I swear, they are the most arrogant people I've ever spoken to. It took 3 hours, and a week of calls to finally get a refund for an overheating laptop.

I made them call me back on my mobile after 10 minutes, so I wasn't paying for the call.

I'm never getting anything Dell again.

Posted: Sat May 23, 2009 1:12 pm

Not quite the same thing, but a friend of ours recently decided to have a new kitchen supplied & fitted by B & Q. 'No problem' they said, 'we should have the job done in under a week'.

It's now 7 weeks down the line & it's still not finished. Initial delays were caused by parts not being delivered / incorrect parts sent / workmen not turning up etc.

They had a double drainer sink fitted, which was damaged, causing water to pool in the centre. When someone eventually turned up to fit a replacement, they found the original hadn't been clipped into place but stuck down with silicone sealant - that took a sledgehammer to 'unfix', resulting in damage to the surrounding worktops. The worktops had to be replaced, but the wall had been tiled & tiles sealed to the worktop with silicone, so the tiles had to be replaced too.

A new dishwasher was installed incorrectly. Apparently some transit pin had been left in place, so all the dishwasher would do was to rinse.

The final straw came when the workman they sent to install the gas hob turned out not to be registered with CORGI/ GasSafe.

Needless to say, the local Health & Safety department are now involved, as are solicitors!

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