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 Internet Explorer help required...

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Tommo Shanter
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Joined: 13 Jan 2006
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Location: Whom the gods would destroy, they first make mad. - Euripides


PostPosted: Thu Jan 17, 2008 12:11 pm Reply with quoteBack to top

A friend has just got a new desktop and broadband. He is using a Compaq with Windows Vista.

We managed to sort the bb connection out (Karoo) and IE initially loads OK. However, when we try to load a different page we get a run time error...

C:Program Files\Internet Explorer\iexplorer.exe.

(This sounds like a pretty fundamental error to me!)

I have tried various basic stuff like clearing cookies etc, re-booting with no success. Short of installing Firefox from a disk, as we clearly cannot access the website, I'm not sure what else to do. Any suggestions gratefully received.

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remmy223
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PostPosted: Thu Jan 17, 2008 12:24 pm Reply with quoteBack to top

read here tommo for your answer
http://www.techspot.com/vb/all/windows/t-30870-Runtime-Error-CProgram-Filesinternet-exploreriexploreexe.html

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Afferbecklauder
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PostPosted: Thu Jan 17, 2008 12:28 pm Reply with quoteBack to top

@ Tommo

I do a lot of setting up of broadband systems for domestic users. I shudder everytime I draw Vista. I hope you can follow this, it usually works for me, but I haven't struck the specific error you mention.

What you are looking for is "User Account Control".

One way of getting there is:
START
SEARCH (type User Accounts)

Turn user account on or off Opposite to how you found it.

The famous Vista prompt "do you want to continue" pops up Answer Yes

On the Left hand side of the screen there is a box "User Account Control"

UNTICK this box and exit

PS If you have Nortons, use it as a frisbee. Vista is for geeks

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Tommo Shanter
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PostPosted: Thu Jan 17, 2008 12:43 pm Reply with quoteBack to top

^^^^
^^^^

Thanks for the help. I will try both and if all else fails get him to download FF from disk, which I would recommend anyway.

Could Norton AV be causing the problem? It came free for 12 months. I use AVG and don't have problemswith it.

_________________
£1,052,334.30 (=US$2,121,125.60) lads fake cheques out of circulation (at 11/6/2008)
Closed lad accounts x135 (at 26/9/2008) Easter Egg 2013 Cellphone x138
"i see your not interested in the transaction but catching your fun, calling names and my muckery of me." - Usman Bello
"You need to visit a good psychiatrist very fast, because some nuts are missing from your brain." - PROF.SOLUDO
"...it is very important you forward the your cycling proficiency certificate which by right belongs to you." - Prof Charles Soludo.
"note i can still change my mind to blow you off and whenever" - T0ny 'The Killerman' Erik
YOUR GENERATION WILL ROAST IN ABSTRACT POVERTY,BASTARD IDIOT -Daniel Mensah

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bearkat419
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PostPosted: Thu Jan 17, 2008 2:40 pm Reply with quoteBack to top

Step one.... Uninstall Vista. Step two.... Uninstall Internet Explorer. Your problem should be solved Laughing

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The Man
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PostPosted: Thu Jan 17, 2008 5:32 pm Reply with quoteBack to top

If you can get exploder working the next step is DL Firefox, Opera or both. Then never open Exploder again!

You can always DL Firefox portable on your machine to a thumb drive and then use that to DL the "regular" version of Firefox on to your mate's computer.

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wokabo
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PostPosted: Thu Jan 17, 2008 6:43 pm Reply with quoteBack to top

Tommo, does the error message say

C:Program Files\Internet Explorer\iexplorer.exe

or

C:Program Files\Internet Explorer\iexplore.exe ?

The correct file name for internet explorer is iexplore.exe, without the 'r' before .exe.


iexplorer.exe is dirty spyware whould should be removed.

Look here for more info.

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Tommo Shanter
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PostPosted: Thu Jan 17, 2008 6:51 pm Reply with quoteBack to top

^^^His computer is virgin and we only just connected to t'internet today. So I think it's not likely to be the spyware. I will check back with him to confirm.

_________________
£1,052,334.30 (=US$2,121,125.60) lads fake cheques out of circulation (at 11/6/2008)
Closed lad accounts x135 (at 26/9/2008) Easter Egg 2013 Cellphone x138
"i see your not interested in the transaction but catching your fun, calling names and my muckery of me." - Usman Bello
"You need to visit a good psychiatrist very fast, because some nuts are missing from your brain." - PROF.SOLUDO
"...it is very important you forward the your cycling proficiency certificate which by right belongs to you." - Prof Charles Soludo.
"note i can still change my mind to blow you off and whenever" - T0ny 'The Killerman' Erik
YOUR GENERATION WILL ROAST IN ABSTRACT POVERTY,BASTARD IDIOT -Daniel Mensah

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lokie
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PostPosted: Thu Jan 17, 2008 9:44 pm Reply with quoteBack to top

The first thing to try is loading a "clean" IE. Start->Accesorys->System Tools->Internet Explorer (no addons). If that works without any issues then pop into add/remove programs and uninstall any browser extensions the ISP thoughtfully included.

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Tommo Shanter
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Joined: 13 Jan 2006
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Location: Whom the gods would destroy, they first make mad. - Euripides


PostPosted: Sat Jan 19, 2008 11:54 am Reply with quoteBack to top

Thanks all for all the advice. The problem appears to have been some sort of conflict with Norton AV which is now sorted, and my friend is now up and running in IE. All I need to do now is convert him to Firefox.

_________________
£1,052,334.30 (=US$2,121,125.60) lads fake cheques out of circulation (at 11/6/2008)
Closed lad accounts x135 (at 26/9/2008) Easter Egg 2013 Cellphone x138
"i see your not interested in the transaction but catching your fun, calling names and my muckery of me." - Usman Bello
"You need to visit a good psychiatrist very fast, because some nuts are missing from your brain." - PROF.SOLUDO
"...it is very important you forward the your cycling proficiency certificate which by right belongs to you." - Prof Charles Soludo.
"note i can still change my mind to blow you off and whenever" - T0ny 'The Killerman' Erik
YOUR GENERATION WILL ROAST IN ABSTRACT POVERTY,BASTARD IDIOT -Daniel Mensah

pony pony pony Pretty Rose Pretty Rose Pretty Rose Goat
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Old No. 7
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PostPosted: Sat Jan 19, 2008 12:34 pm Reply with quoteBack to top

Tommo Shanter wrote:
The problem appears to have been some sort of conflict with Norton AV

Gosh, never heard of that before Wink

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