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maggiemay
Adamu's soulmate
Joined: 23 Nov 2007
Posts: 337
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Posted:
Thu Sep 25, 2008 8:29 pm |
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I should start by saying we are not very IT literate - Ok when its going fine but problems cause us major headaches!
Bought my partner a wireless laptop in March 2008
Laptop has windows vista and internet is AOL ( Iknow!!!) every time we use computer loads of pop ups come up saying we have major security issues - like 8 different trojans etc. However the pop ups are from sites we dont know such as registry doctor, pc health and they have installed as programmes ( since removed by me) that he didnt intentionally install.
therefore tried to install mcafee, or norton or AVG but nothing but nothing will install - keeps saying there was an error - cant recall exact message.
Then tried to run aol computer check but says the system on the laptop doesnt meet minimum system requirements,also windows defender says its out of date but then cant update due to an error
Originally I installed avg free version and he runs this thinking hes OK except I discovered it has never updated since the original date of installation and when I try it just freezes
so in summary I have a big problemn but no idea what - PLEASE CAN YOU HELP - I AM ON THE VERGE OF TRASHING THE LAPTOP |
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Corona
Baiting Guru
Joined: 21 Sep 2006
Posts: 8809
Location: On ya left!
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Posted:
Thu Sep 25, 2008 8:40 pm |
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maggiemay
Adamu's soulmate
Joined: 23 Nov 2007
Posts: 337
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Posted:
Thu Sep 25, 2008 8:51 pm |
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Corona
Thanks for reply - yes I can do that and had thought about it but then if I cant install anything in its place decided to leave it - even though not updated. If you think I should uninstall I will but what would you then do
Maggie |
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Scam Patroller
Baiting Guru
Joined: 08 Jul 2004
Posts: 11857
Location: UK
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Posted:
Thu Sep 25, 2008 8:58 pm |
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have you been getting these pop ups since you very first used the computer out of the box? They may well be bloatware (crapware), all laptops have stuff loaded on to them by people who pay the laptop manufacturer to add them.
If that is the case, run the decrapifier, it will remove a lot of stuff and at the same time speed your computer up:
http://www.pcdecrapifier.com
Even if that's not the problem, run it anyway, there will be stuff preinstalled using up your resources, read the FAQ on that site first, the program is perfectly safe. |
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windypops
Baiting Guru
Joined: 25 Jan 2005
Posts: 6059
Location: Planet X
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Posted:
Thu Sep 25, 2008 9:02 pm |
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You might be looking at reinstalling the OS.
Try clearing the cache and cookies. It sounds like the trouble runs much deeper though. |
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maggiemay
Adamu's soulmate
Joined: 23 Nov 2007
Posts: 337
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Posted:
Thu Sep 25, 2008 9:11 pm |
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Scampatroller and Windypops
Thank you both so much
SP will run what you suggest and thanks again
Windypops - I thought the same but bought laptop diect from Toshiba with all software pre installed so dont have a clue how to re install as no idsks provided re windows vista - ANY IDEAS
btw just had a pop up whilst writing this saying windows is unable to update - oh help - what is wrong? |
_________________ IM SUFFERING,FRAUDSTRAED,WEAK AND DIEING SLOWLY
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windypops
Baiting Guru
Joined: 25 Jan 2005
Posts: 6059
Location: Planet X
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Posted:
Thu Sep 25, 2008 9:26 pm |
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If it's got an image pre installed it's usually a matter of holding an "F" key on boot. Then you'll be given a list of options.
I'm not familiar with Toshiba, but check for a button that accesses some system tools. You might be able to do it from there.
Manual? |
_________________ "No amount of semen donation will save this situation" Sanny Sanny
"We must disagree to agree" Raji Musa
If it's LADS you want. GoTo: http://www.yopmail.com/
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Slightlyoutofit
Baiting Guru
Joined: 13 Feb 2007
Posts: 14310
Location: Foraging for Nuts.
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Posted:
Thu Sep 25, 2008 9:29 pm |
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Update Windows manually.
Turn off Automatic Updates in Control Panel and go to the Windows Site and do it from there. |
_________________
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maggiemay
Adamu's soulmate
Joined: 23 Nov 2007
Posts: 337
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Posted:
Thu Sep 25, 2008 9:36 pm |
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Slightly
Thats a really good idea - will do. Scampatrollers idea seems to have helped too as AVG is currently updating for the first time in months - big thank you to everyone - I was so at a loss but at least now seem to be making some progress |
_________________ IM SUFFERING,FRAUDSTRAED,WEAK AND DIEING SLOWLY
You can be of great assistance to helping this little wads realize their hope for tomorrow,
<a href="/forum/donate.php">[Click here to donate to 419Eater.com]</a> |
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A Skinner
Texas Lad-Saw Massacre
Joined: 16 Nov 2003
Posts: 3733
Location: Texas, USA
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Posted:
Thu Sep 25, 2008 9:43 pm |
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I'd also get some anti-malware programs such as AdAware and SpyBot Search and Destroy. Might cure everything and they are free. |
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infact am getting tired with all this speculation in this transaction, honestly if i had known that this is the kind of person you are i would not have contacted for an assistance
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Corona
Baiting Guru
Joined: 21 Sep 2006
Posts: 8809
Location: On ya left!
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Posted:
Thu Sep 25, 2008 9:43 pm |
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bill2
Baiting Guru
Joined: 10 Sep 2006
Posts: 5495
Location: Yeah who can tell me where I am?
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Posted:
Thu Sep 25, 2008 9:57 pm |
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Never tried this on Vista yet, so the gang here will have to confirm if.......
Start--run--MSconfig--- enter
Startup files Should give you some insight in what all gets started when the computer boots up, you will only need a few things and the rest is ballast, if you can list what you have there, the gang here can tell you what to drop.
Same goes for System files.
Once again I don't know if Vista will work the same as XP
If Vista can start in safe mode with network then a Windows update could be a possibility.
And as said above a good scan might clean it up too. If you have the time, try http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym it needs Explorer and java enabled.
Good Luck, feel for you, if my laptop could talk I would have to kill it |
_________________ I don't do bling, I just do lads |
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maggiemay
Adamu's soulmate
Joined: 23 Nov 2007
Posts: 337
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Posted:
Thu Sep 25, 2008 11:38 pm |
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A Skinner - thank you so much - -only 1699 threats found by skybot!!! and dealt with
However windows is still not updating so need probably to reinstall -
I have to say you guys are the best - I was literally pulling my hair out - THANK YOU for all the excellent help so far xx
Corona sadly I do love and need them |
_________________ IM SUFFERING,FRAUDSTRAED,WEAK AND DIEING SLOWLY
You can be of great assistance to helping this little wads realize their hope for tomorrow,
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Last edited by maggiemay on Thu Sep 25, 2008 11:42 pm; edited 1 time in total |
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doc holliday
Squirrels Hate Me
Joined: 06 Feb 2008
Posts: 2477
Location: Behind the Oriental,taking potshots at hitlads.
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Posted:
Thu Sep 25, 2008 11:41 pm |
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Did it do it out of the box,or did it crop up after you had used it for a while?My computer at work,recently became infested with a real nasty malware program called Antivirusxp2008.There are other derivations of the name.I wound up having to manually remove it.The symptoms sound very familiar.If it wasn't that way out of the box,but happened later,you may have something similar going on. |
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x35 x2 |
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maggiemay
Adamu's soulmate
Joined: 23 Nov 2007
Posts: 337
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Posted:
Thu Sep 25, 2008 11:53 pm |
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Hi Doc Holiday
It was fine when it came out the box but my partner visited some dodgy sites and thats when I think probs happened -he has been well and truly beaten verbally for this mess
Thank god for 419 eater members -as ever you restore my faith !! |
_________________ IM SUFFERING,FRAUDSTRAED,WEAK AND DIEING SLOWLY
You can be of great assistance to helping this little wads realize their hope for tomorrow,
<a href="/forum/donate.php">[Click here to donate to 419Eater.com]</a> |
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Fryer
Baiting Guru
Joined: 15 Mar 2008
Posts: 2672
Location: Global Computer Mega Cafe
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Posted:
Fri Sep 26, 2008 2:52 am |
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maggiemay wrote: |
However windows is still not updating so need probably to reinstall - |
Maybe not, that's a pretty drastic step. Try what Slightly recommended, update it manually. Sorry I dont' have time to hunt down the details for you, but that's probably a better approach...at least initially. |
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simpsonman3000
419Eater is my life
Joined: 09 Jul 2008
Posts: 299
Location: The Michael Phelps Lounge
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Posted:
Fri Sep 26, 2008 5:23 am |
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Doc
its really easy to remove antivirusxp2008 jsuk
just malwarebytes antimalware |
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maggiemay
Adamu's soulmate
Joined: 23 Nov 2007
Posts: 337
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Posted:
Fri Sep 26, 2008 11:21 am |
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A huge thank you to everyone who so kindly helped
I have now cleared out hte worst of it but windows wont update whatever I try - it was last updated 18 mths ago so called Toshiba and they said probably a virus thats preventing it doing so - anyway the upshot is I do need to reinstall OS and disc is on its way to me
Thanks again I wouldnt have got this far without your help |
_________________ IM SUFFERING,FRAUDSTRAED,WEAK AND DIEING SLOWLY
You can be of great assistance to helping this little wads realize their hope for tomorrow,
<a href="/forum/donate.php">[Click here to donate to 419Eater.com]</a> |
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GordonBennett
Baiting Guru
Joined: 29 Mar 2007
Posts: 2829
Location: Pedicabo ego vos et irrumabo
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Posted:
Fri Sep 26, 2008 1:03 pm |
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OxygenDeprived
Baiting Guru
Joined: 05 Mar 2007
Posts: 4138
Location: Crushing Lad's spirits, one at a time...
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Posted:
Fri Sep 26, 2008 1:10 pm |
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Be very wary of vista service packs. It's impossible for MS to test them on every PC configuration to ensure they don't break your PC. I had one that almost killed my home built pc around June. After the latest SP 3 it wouldn't boot right, and if it did, it ran horribly slow (as in 10 minute boot too). I tested every component before finally removing the SP 3 when it was finally working fine again. |
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GordonBennett
Baiting Guru
Joined: 29 Mar 2007
Posts: 2829
Location: Pedicabo ego vos et irrumabo
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Posted:
Fri Sep 26, 2008 1:31 pm |
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^^Yes it would certainly be prudent to make a restore point prior to putting it on. |
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maggiemay
Adamu's soulmate
Joined: 23 Nov 2007
Posts: 337
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Posted:
Fri Sep 26, 2008 1:34 pm |
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^^^ Thank you both very much for advice - Gordon I am currently downloading SP1 as you suggest - nothing I have tried so far has successfully downloaded but this is looking hopeful |
_________________ IM SUFFERING,FRAUDSTRAED,WEAK AND DIEING SLOWLY
You can be of great assistance to helping this little wads realize their hope for tomorrow,
<a href="/forum/donate.php">[Click here to donate to 419Eater.com]</a> |
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GordonBennett
Baiting Guru
Joined: 29 Mar 2007
Posts: 2829
Location: Pedicabo ego vos et irrumabo
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Posted:
Fri Sep 26, 2008 1:41 pm |
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Make sure you run one of the on-line scans first.
To be completely anal about it, run a scan first and if you find a virus, personally I would switch System Restore and run the scan again. If you do find a virus, it may be in the SR folder waiting to jump out and bite you. Plus there's no point in restoring back to a point you know is infected.
Then switch SR back on and make a restore point. Then try SP1. Enjoy.
(Oh, and then install ESET Smart Security; AVG just doesn't cut it these days) |
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Harry Bawls
Elite Baiter
Joined: 19 Oct 2006
Posts: 1310
Location: Somewhere, nowhere, everywhere
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Posted:
Fri Sep 26, 2008 3:52 pm |
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Are you using IE? My sister had many of the same problems you are describing and I switched her to Firefox, cleaned everything using many of the tools listed in the previous posts here, and told her NEVER to use IE again. She has not had a problem since. |
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maggiemay
Adamu's soulmate
Joined: 23 Nov 2007
Posts: 337
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Posted:
Fri Sep 26, 2008 9:33 pm |
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Thank you to all of you - you are so helpful..unfortunately its one step forward and two back.
Heres where I am....tried eset as Gordon suggested but it wouldnt admit i was the administrator so then tried next on his list which was kaspensky - that found 4 trojans but only identified not destroyed..so ran SP1 as suggested - took over an hour but uploaded OK but STILL cant update windows nor AVG so re ran antispybot which did update and destroyed a few odds. The upshot I think at this point is that I need to await toshiba disk and reinstall OS as this just wont update no matter what I do. Alternatively I might well take a hammer to the laptop, my office however is now redecorated so will no longer need partners laptop after tomorrow and can revert tlo my trusty and lovely computer that is free of these issues
The fact I have today become Adamus soulmate was the only thing that I found funny in an otherwise frustrating day |
_________________ IM SUFFERING,FRAUDSTRAED,WEAK AND DIEING SLOWLY
You can be of great assistance to helping this little wads realize their hope for tomorrow,
<a href="/forum/donate.php">[Click here to donate to 419Eater.com]</a> |
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