Windows update and Zonealarm.

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Posted: Thu Jul 10, 2008 6:21 pm

Has anyone here had a problem with Zonealarm after installing the latest Windows update? I've heard of 5 computers in the past 2 days that have had a problem where the owner couldn't connect online after installing the update and rebooting. Switching to a different firewall fixed the problem.

Not quite a Newb Joined: 14 Jul 2005 Posts: 41

I was just about to ask in the AV thread, Wayne- I was wondering if it was Avast, which I just started using.

Yes, the Update made ZA very annoyed, and I had to shut it down in order to come online.

I'd be happy to know the workaround for this.

Baiting Guru Joined: 08 Jul 2004 Posts: 11857 Location: UK

Why do people download the updates, several times on eater, people have advised me to turn off Windows updates.

The last time I downloaded an update, last year some time, one of their security patches had an error on it, it screwed up numerous computers around the world, they did issue another fix for the faulty patch, but the initial bad download screwed up the system restore on my laptop, it still doesn't work now as far as I know.

Posted: Thu Jul 10, 2008 6:40 pm

Zone Alarm's website has a fix for the problem. It was caused by the latest Microsoft update conflicting with ZA.

Not quite a Newb Joined: 14 Jul 2005 Posts: 41

This one just snuck in there, SP. Embarassed

I usually research them first.

Thank you, Skinner. Very Happy

Posted: Thu Jul 10, 2008 6:59 pm

When it did it to mine, I switched to Ashampoo firewall to see if it was ZA, because ZA has fallen down on me before and it fixed the problem. I mentioned it to a friend last night. Today my wife's did the same, so to be sure I switched to Ashampoo on hers as well. Then an hour ago my friend got back to me and said 3 other people had had the same problem today. That's when I decided to post to see if anyone else had had the same problem.

(edit) and if you think about it, you wouldn't be able to get online to read the fix on the Zonealarm site if your firewall won't allow you internet access Laughing

Not quite a Newb Joined: 14 Jul 2005 Posts: 41

Wayne, the workaround I chose for was to set my security from High to Medium in ZA and that did the trick for now. It's just temporary, but I'll live with it until I research the update and probably remove it.

Chuck Norris Joined: 11 Jun 2007 Posts: 1369

^ ^ The patch you'll need to uninstall is KB951748.

Not quite a Newb Joined: 14 Jul 2005 Posts: 41

Thank you, Akai. Very Happy

Posted: Thu Jul 10, 2008 8:13 pm

This is where I found the fix for the ZA Microsoft patch conflict:

http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

My neighbor uninstalled the Microsoft update, but it keeps coming right back. I use ZA Pro and just d/l the new file, ran it, and everything worked fine.

Chuck Norris Joined: 11 Jun 2007 Posts: 1369

Quote:

My neighbor uninstalled the Microsoft update, but it keeps coming right back.

This is why I disable Auto-Update and d/l and install patches manually. Otherwise you're right, bloody Windows will keep trying to install it.

Not quite a Newb Joined: 14 Jul 2005 Posts: 41

Thank you both. Everything is happy now. Laughing

Baiting Guru Joined: 31 Jan 2007 Posts: 12237

wayne wrote:

I switched to Ashampoo firewall

I had the same problem with ZA. I never heard of Ashampoo before, I downloaded it and am using it now, it sure has a nifty GUI. I am going to drive it around for a bit. Thanks.

Baiting Guru Joined: 07 Jan 2007 Posts: 2922

I only installed that Windows patch the other day because the bloody thing wouldn't leave me alone. Evil or Very Mad

(oh and cos i read something on the BBC about Windows being wide open to dodgy things of a geeky nature Rolling Eyes

)

Touch wood mine is fine-but i run Mc Afee. Next PC I get i'm going linux.

Not quite a Newb Joined: 25 Mar 2008 Posts: 74

Just asking (am a noob when it comes to internet security), but is Ashampoo a free download? I normally run Norton on both my computers, but I am considering switching to free firewall and anti-virus software on my (non-baiting) laptop to save a few bucks. I was thinking of ZA+Avast, but if Ashampoo can do the job as well, then I'm a happy camper Very Happy

Posted: Thu Jul 10, 2008 10:26 pm

There is, nor was there, any problem with the Windows patch.
The problem was only with ZoneAlarm users, as suggested by the title of this thread.

Knocking Windows is never out of fashion but, this time, it isn't their fault (even though it has been suggested that Microsoft should have checked the patch against 'popular software firewalls').

http://news.bbc.co.uk/1/hi/technology/7499260.stm

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