Moneygram Customer Service now Customer Service Call Centre

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Posted: Sun May 18, 2008 5:30 am

After calling the WU-hotline my lad sent me this...

Quote:

i am really confuse here

That's good. And since he will probably have problems with his MG-payment too I'll have him call the MG-hotline then. I'm sure he'll appreciate additional confusion... Twisted Evil

Posted: Sun May 18, 2008 3:53 pm

Quote:

So here's a challenge to the community at large. Can anyone come up with music that is even more irritating than the crap I put on the first two messages?

How about any of Cher's work, with the pitch/speed modulated randomly.

Posted: Mon May 19, 2008 12:09 am

I hit "reply to all" by accident the other day on an email from a mugu that put all the addresses he was mailing for he scam in the cc instead of bcc and got follow on email from 2 scam baiters. One of them sent me a short message asking me to contact him at that number and stated that he screened all of his calls. I looked at the number and thought, damn that number looks familiar and then it hit me, I had called it a couple of days ago and made my wife and kids listen to it while I nearly rolled out of my chair laughing at the thought of some scammer listening to that crap waiting for his turn, a turn that never comes. Hell, it is so hilarious that when I'm sitting around and start thinking about it I start laughing to the point people are asking me what's so funny but who can explain that without having them listen to it. Great job!!!!

Posted: Mon May 19, 2008 2:28 pm

What about one of the 'spunky' Jesus songs Tammy Faye Bakker used to sing?

Who was the lady who used to sing opera badly in late 50's and 60's?

Anna Russell?

Any PDQ Bach.....what was the oratorio about 'fish are dying'?

http://www.womensfunnyvideos.com/audio/clean_the_catbox.htm
http://www.womensfunnyvideos.com/audio/whitetrash.htm

http://humor.beecy.net/songs/chinesechicken/

Posted: Mon May 19, 2008 10:57 pm

hey
I like the clean the cat box Razz

Posted: Mon May 19, 2008 11:46 pm

Well, one of my mugus got an answer:

Quote:

The reciept of your missive is well assimilated but i want you to update me on your progress with the bank.I also thank you for these informations to help me in tracking this hoodlum Mr B@l@ [email protected] assure you he will never go free the hand of the law will soon catch up with him.Am waiting to hear from you my good fellow.I have contacted the US customer service center as you suggested and they have promised to communicate me in the next 24hours.Let me know what is going on with you and the ***** bank

So you actually started a call center? Well done!! Shocked

Posted: Sat May 24, 2008 9:59 pm

I am listening to the WU Secure hotline track for pure entertainment, and it beats the Eurovision Song Contest! Laughing

(really, I do!)

Elite Baiter Joined: 03 Jan 2006 Posts: 1455

But that's some nice bagpipe music you mangled Evil or Very Mad

Posted: Tue May 27, 2008 5:22 am

Just so everyone doesn't think I've been sitting on my hands, I've been working on implementing a proper customer service call centre. It is designed as a generic call centre, with features to support all kinds of baits.

I've discovered that, in order to do this properly, it takes a ludicrous amount of work. Think about it for a second: each menu can have up to 11 options (0-9 plus pound; star takes you to the previous menu). So if you have five or six levels, the complexity quickly becomes unmanageable (11^6=yikes). This is where I am right now.

However, as long as you put the work in on the menu items that are most likely to be chosen, in this case 'Complaints' and 'Money Transfer help', then you can get somewhere. This is what I've done. In some cases, I'm six levels deep.

I've only had the time to make one online hold message, as I don't want to re-use the WU and MG hold messages I already made. But this one is pretty special... it's at the end of each menu trail, and it's over two hours long. I'm working on another one at the moment, and if you're lucky I just might have it ready before the night is out.

The number, for now, is (206) 905-9742. For the technically-minded, it is PrettyMay Call Centre running on a single instance of Skype on my main machine. I do plan on getting an old used box to run a couple of background apps, and this will eventually go on it. When that happens, I'll be able to implement up to three lines.

I want to caution you all that this is not yet ready for mugu deployment - after all, I still use this computer for lad conference calls and so on, and I'm having too much fun with that at the moment. But I don't object to baiters calling it to check it out. Remember, though, that I only have one line, so if someone else has beaten you to the punch, you'll get the default Skype voicemail prompt. The basic software is expensive enough (I just might come begging later Embarassed

); I am not ready to shell out hundreds more dollars to implement ten or more lines.

It's intended to be generically useful for baiters, so it will remain a work in progress, at least until I get totally bored with it.

EDIT: Just so you have an idea of how complicated this is, click here to see a screenshot of the PrettyMay call flow design screen:

http://i307.photobucket.com/albums/nn319/jen_derbender_bucket/PrettyMayscreenshot.jpg

Posted: Wed May 28, 2008 7:12 am

WOW jen this generic call centre works very goodly Very Happy

the menus work to
should drive the lads nuts

Posted: Wed May 28, 2008 7:16 am

@scambuster3: sorry I dumped you out on your first call, I was in the middle of an audio dolla chop with a Ghanian lad and in my haste to end the call I ended up kicking you out... sorry Embarassed

If you end up getting to the hold music (it's at the end of every trail), let me know if it's sufficiently irritating (one is a repeating sample of Achy Breaky Heart, the other one has William Shatner and Leonard Nimoy singing)... Twisted Evil

Posted: Wed May 28, 2008 7:20 am

No worries Jen
this is your baby Laughing

I made another call and tried several options
but could not get past the "enter the 4 digit code"
so could not try out the music

Posted: Wed May 28, 2008 8:12 am

Nice

I have always dreamt of a call centre for lads who complain to me about WU and MG troubles (as if I was to blame LOL)

Hello I'm New here! Joined: 09 Apr 2008 Posts: 18

hehe I can just see those stinkbois in the cafe listening to that mind numbing on-hold music. Its great.

Posted: Wed May 28, 2008 2:02 pm

@Jen Derbender said:

Quote:

It is designed as a generic call centre

Errr... Jen, don't you mean Jeneric? (Sorry, couldn't resist. Wink

)

Master of Master Baiters Joined: 09 Aug 2007 Posts: 593

So is this generic one ready for MTCN S3cure integration or are you still testing it?

Posted: Wed May 28, 2008 10:23 pm

I sort of did a little unauthorized User Acceptance Testing. Here is the UAT report:

Quote:

I have tried calling the customers line for over one hour now and at the end of the day/call i couldn't get to anybody. You know this is a customers service office you gave me this swiss board number to take all my credit i don't like it ...

I have wasted lots of credit making this call its getting me pissed of this is Uk, we spend so much pounds to make international calls.

BWAAA HAAAA HAAAA!
(BTW - I have no idea what a Swiss Board Number is)

Posted: Wed May 28, 2008 11:11 pm

I really hope your +1 (206) 338 5934 is still active. Methinks you will soon get a rather irate lad bitching and moaning about the sheer incompetence and stupidity of a certain Josephine.

Edit to add:
About the music... Words defy me Laughing

Posted: Thu May 29, 2008 9:17 am

@Kent: the other lines are all still active. Unfortunately I haven't received a voice mail on any of them in weeks.

@MrMe: I think the line is ready for deployment. Because of RL, I won't be able to implement voice mail for several days, so we won't have audio trophies. But mucho time will be wasted.

Is anyone interested in seeing the call tree, or the script for the prompts?

Master of Master Baiters Joined: 09 Aug 2007 Posts: 593

Cool, ok I have added the number to the contact page, the fake introductory emails from WU/MG that you forward on to the mugu, the alert when the mugu starts to get his MTCN and the autoresponder when the mugu sends a support email.

I would be interested in seeing both if its not too much effort.

Posted: Thu May 29, 2008 2:47 pm

Not at all - once I'm home from work I'll post them.

Hello I'm New here! Joined: 02 May 2008 Posts: 1

OMG--I'm a newbie and the tuba/singing on the WU message reminds me of a school band/chorus concert of my 12-year old's we had to sit through last week. To top it off, I just bought some bagpipes off E-bay and thought about trying to learn to play for my "Scottish" heritage. Absolutely AWEFUL!! BRILLIANT!!

Hello I'm New here! Joined: 30 May 2008 Posts: 10

I registered just to make this suggestion:

I strongly recommend that you find music by the group "Melt Banana".

It's Japanese industrial music. A friend described it as sounding like "machinery grinding together while a woman yelps like a dog".

Hello I'm New here! Joined: 30 May 2008 Posts: 10

Here you are, submitted for your approval, enjoy this Melt Banana cover of ska classic Monkey Man.

http://www.youtube.com/v/xsiht-Be_Rg&hl=en

Posted: Sat May 31, 2008 3:30 am

@Dolla:

That is perfect. I went looking last night and I found some great stuff by this band, it will fit well in the call centre.

Here's the funny part: I quite like this band... Very Happy

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